Summary from listing
The role manages a call-center team, supervises performance, coaches and develops team members, handles underperformance, monitors KPIs and service levels, manages workloads and client relationships, and ensures quality across calls, emails, faxes, data entry, and case logs. It requires C1 German, B2 English, 1–2 years of team-management experience, prior call-center management experience, a university-degree-level qualification, Microsoft Office knowledge, and strong communication, organizational, and leadership skills.
