Description
The client is hiring a German Technical Support Specialist for its eMobility call center in Lisbon. The role serves as the first point of contact for customers with electric vehicle charging station issues, providing support by phone, email, and chat; performing basic troubleshooting; escalating complex issues; and keeping current with EV charger models, firmware, and updates. Candidates need native-level German, good English, prior customer or technical support experience, IT, network, or electronics knowledge, shift availability including weekends, and familiarity with electrical systems, IoT, and network troubleshooting. The position offers a hybrid 3–2 office rotation, salary, allowances, health insurance, training, and a laptop.
