Description
Esri is hiring a GIS Technical Support Specialist to provide real-time technical support for customers using ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise. The role analyzes customer issues, documents cases, partners with teammates, mentors peers, and stays current with Esri products and related IT technologies. Candidates need at least two years of similar customer service experience, GIS and IT knowledge, SAML experience, programming proficiency, US citizenship, and willingness to maintain a US security clearance. The position is onsite and offers a base salary of $70,304 to $94,640 USD plus medical, dental, vision, retirement, leave, and other benefits.
