Description
The Client Services Operations Manager provides daily operational oversight for the Client Services department, coordinating team activities, monitoring service levels and productivity, managing escalations, supporting team development, preparing performance reports, and driving continuous improvement. The role focuses on departmental operations and team support rather than direct client transactions, requires a bachelor's degree with 2+ years of related customer service experience or an equivalent education and experience combination, and is based in Boston, Massachusetts with up to 5% travel.
