Description
Bandwidth is hiring a Global Customer Success Manager to serve as the primary customer advocate and operational contact for customers, manage the customer journey from initial engagement through ongoing support, coordinate internal teams, resolve tickets, and lead customer meetings. The role requires a four-year college degree, familiarity with telecommunications and project management, and experience with customer management, technical tools, APIs, CRM systems, ticketing platforms, and Microsoft Office. Some domestic and potentially international client-site travel is required, and the position offers health and travel insurance, pension contributions, leave, and other employee benefits.
