Description
Clara is hiring a Global Head of Customer Happiness to lead its worldwide Customer Happiness organization, including local leaders in Mexico, Brazil, and Colombia. The role owns global strategy, OKRs, KPIs, service standards, operational processes, customer metrics, and AI-driven customer experience initiatives, while partnering with senior Product, Engineering, and Operations leaders. It requires at least eight years of experience in customer support, customer experience, customer operations, or related functions, along with leadership, analytics, AI, and cross-functional stakeholder experience. The position offers a hybrid work model, competitive salary, stock options, learning budgets, and accelerated development paths.
