Description
Global Knowledge Base Content Specialist I at Percepta in Dearborn, Michigan, supporting creation, maintenance, and improvement of knowledge base content for agent-facing and customer-facing materials. The role works with supervisors and cross-functional teams to update region-specific information, create reports and content articles, manage access and permissions, coach users on knowledge base tools, and help improve customer self-service and contact center efficiency. The position prefers a bachelor's or associate degree and requires 1.5-2 years of related experience along with strong communication, project management, analytical, and organizational skills.
