Description
Dexcom is hiring a Global Process Owner to architect and own the end-to-end technical support process globally. The role leads direct and matrixed teams, develops service strategy, KPIs, reliability and governance controls, digital transformation, automation, AI, and omnichannel support journeys, and partners with Product Management, CX, IT, Quality, Regulatory, and other internal teams. The position requires a bachelor’s degree, at least 13 years of relevant experience, and at least 8 years of people management experience, with 15–25% travel required. The disclosed salary range is $164,200 to $273,600.
