Description
HelloConnect is hiring a Quality Assurance Manager to oversee an AI-powered quality monitoring platform and quality performance across outbound BPO providers. The role manages provider quality teams, reviews performance, analyzes metrics, investigates escalations, drives corrective actions and continuous improvement, and prepares quality reports and insights. Candidates need at least two years of experience in quality assurance, customer care, or operations within a global customer service environment, along with strong analytical, communication, and stakeholder-management skills; experience with reporting and visualization tools is preferred. The position is based at Inoza Tower in BGC, with remote work indicated.
