Description
BCG is seeking an experienced Service Designer to join its Global IT Design Center of Expertise and help define and design service experiences for employees. The role involves creating service design blueprints and guidelines, conducting qualitative and quantitative user research, analyzing behavioral analytics, measuring service quality and advocacy, collaborating across global teams, and iterating designs based on feedback. Candidates need at least seven years of commercial service design experience, research and analysis experience, knowledge of iterative design, strong communication skills, and a bachelor’s degree in Product Design, Service Design, or equivalent experience.
