Description
Rimes is hiring a Global Service Desk Analyst to serve as the first point of contact for internal IT support. The role handles ticket triage, categorization, prioritization, resolution, and routing through Jira Service Management, and provides first-line support for Windows, macOS, Microsoft 365, Teams, SharePoint, OneDrive, VPN, printing, and audio/video conferencing. Candidates need a bachelor's degree or equivalent practical experience, up to two years of IT support experience, hands-on Windows and macOS troubleshooting, basic Microsoft 365 administration knowledge, and Jira Service Management experience. The position offers a flexible hybrid work environment with core hours from 2pm to 11pm.
