Description
The Global Service Desk IT Engineer provides Level 1 IT support to 1,500+ end users across multiple regions in a remote-first, cloud-only environment. The role handles hardware, software, identity, access, and other common IT issues; logs and escalates tickets; maintains documentation and knowledge articles; and collaborates with L2 and other IT teams. It requires L1 or Service Desk experience, support for Windows, macOS, Microsoft 365, Entra ID, and mobile devices, along with strong troubleshooting and communication skills. The position is hybrid in Pune, India, with global-coverage flexibility.
