Description
The role leads a global support program serving as the first line of support for data issues, deals, bookings, the Quote-to-Order process, and the FPVR process. It provides responsive support for global accounts and Renewal Specialists, enables Renewal Specialists through data and reporting, identifies operational problems and improvement opportunities, and translates analysis into business-value and ROI insights. The position also manages support priorities, service measures, risks, stakeholder communication, issue triage, process efficiency, and program governance across regions.
