Global Travel Operations Specialist at Capital Group

Compensation

$77,610 – $124,176/yr

Setup: Hybrid
Location: Charlotte, North Carolina · Los Angeles, California · +1
Type: Full-time

Description

Capital Group is seeking a Global Travel Operations Specialist to manage and optimize their global travel program. This role involves overseeing travel systems, vendor performance, and program execution, utilizing data, automation, and AI to enhance efficiency and traveler satisfaction. The specialist will act as a primary liaison between internal stakeholders and external partners, leading global initiatives to improve the traveler experience, ensure compliance, and optimize program performance.

Required Skills

corporate travel management
travel operations
supplier engagement and negotiations
interpersonal skills
communication skills
Concur Travel
booking platforms
program and project management capabilities
data analysis
benchmarking
innovative solutions
global travel regulations
risk management
safety and security protocols
digital transformation trends

Additional Information

Required Previous Experiences: 3+ years of experience in corporate travel management, preferably within a global program environment
Preferred Qualifications: strong knowledge of travel operations, policies, and supplier engagement and negotiations
exceptional interpersonal skills with the ability to build relationships across all levels, negotiate effectively, and influence decision-making
strong communication skills and a hospitality-driven mindset, capable of effectively supporting and influencing travel arrangers, travelers, and key stakeholders to deliver a seamless, high-quality end-to-end travel experience
proven ability to manage relationships with travel vendors and partners, monitor performance against service-level agreements, and drive accountability through data-driven insights and collaboration
skilled in Concur Travel and other booking platforms; familiarity with AI-enabled tools and emerging technologies in travel
strong program and project management capabilities, with proven success in driving cost efficiencies, enforcing travel policies, and resolving complex issues
adept at data analysis, benchmarking, and applying innovative solutions to optimize travel operations
knowledgeable in global travel regulations, risk management, safety and security protocols, and digital transformation trends
sound judgment, challenge the status quo, and proactively identify opportunities and solutions for program enhancement