Summary from listing
The Technical Support Engineer will provide technical support to customers, customer support personnel, and field support staff by diagnosing, troubleshooting, repairing, and debugging NetApp storage products and solutions. The role covers hardware and software issues, multi-system and multi-vendor interoperability problems, and the use of NetApp operating systems, storage solutions, and diagnostic tools. The position requires 1–3 years of relevant experience, strong customer service and problem-solving skills, bilingual Chinese and Japanese communication, and a bachelor's degree in a related field or equivalent work experience.
