Group Product Manager, Payments Journey at Netflix

Compensation

$520,000 – $1,000,000/yr

Setup: Remote, Hybrid
Location: Los Gatos, California · Los Angeles, California
Type: Full-time

Description

Netflix is seeking a Group Product Manager for the Payments Journey to optimize the entire member payment experience, focusing on sign-up, checkout, retention, and billing. This role involves driving revenue growth, improving customer retention, and ensuring operational efficiency by managing the full payment lifecycle. The manager will lead strategic initiatives for market expansion, leverage data analytics for flow optimization, and collaborate with various internal teams to create a seamless and secure payment experience globally.

Required Skills

product management
payments
checkout
retention
billing
financial systems
global payment systems
recurring subscription models
payment onboarding flows
lifecycle management
checkout conversion
payment approval rates
machine learning
data-driven approaches
regulatory compliance requirements
tax
VAT/GST
subscription lifecycle events
retention strategies
project management
organizational skills
cross-functional teams

Additional Information

Required Previous Experiences: 8+ years proven experience in product management, ideally within payments, checkout, retention, billing, or financial systems.
Preferred Qualifications: Deep understanding of global payment systems, recurring subscription models, payment onboarding flows, and lifecycle management.
Experience optimizing checkout conversion, payment approval rates, and reducing involuntary churn.
Experience leveraging machine learning and data-driven approaches to optimize payment flows, personalize retention strategies, or drive business outcomes in product management.
Familiarity with regulatory compliance requirements for payments, billing, and invoicing (including tax, VAT/GST, and regional regulations).
Understanding of subscription lifecycle events (sign-up, proration, upgrades/downgrades, suspensions, and reactivations).
Experience developing and executing retention strategies, including payment recovery, retries, and personalized interventions.
Ability to analyze complex payments and billing scenarios and develop user-centric, scalable solutions.
Experience leading cross-functional teams and collaborating with engineering, design, finance, legal, and regional partners.
Exceptional communication and stakeholder management skills, with the ability to influence and align diverse groups.
Strong analytical and problem-solving skills; comfortable with data-driven decision-making.
Excellent project management and organizational skills, able to manage multiple initiatives and priorities simultaneously.
Demonstrated ability to build strong partnerships and work collaboratively across domains and geographies.
Strategic thinker with a bias for action, able to anticipate future needs and drive continuous improvement.
High level of ownership, accountability, and attention to detail.