Description
The Hotel Reservationist processes reservation requests, changes, and cancellations; identifies guest needs and room types; verifies availability and rates; explains guarantees, special rates, and cancellation policies; documents special requests; answers guest questions; communicates with departments to resolve accommodation challenges; maintains room blocks and group rooming lists; sets up billing accounts; and follows company policies and guest-service standards. The role requires a high school diploma or G.E.D. equivalent and at least one year of related work experience, with no supervisory experience or license or certification required.
