Description
FINNY is hiring a Customer Success Manager to serve as the primary advisor relationship owner, lead onboarding and training, drive platform adoption, run office hours, partner with product, create customer playbooks, and monitor customer health. The role requires at least four years of SaaS customer success or related client-facing experience, experience in a fast-growing startup, strong communication and problem-solving skills, and familiarity with CRM or customer engagement tools. The position is based in FINNY’s Chelsea, New York City office and includes medical, dental, and vision insurance, equity, paid time off, and other benefits.
