Description
Grab is hiring a GS - Service Success Specialist to own high-priority CEO, executive, and regulatory compliance escalations across Malaysia and Singapore. The role performs forensic root-cause analyses, drafts executive and regulatory responses, identifies recurring defects and safety risks, recommends product and process improvements, maintains audit trails, and coordinates with BPO, vendor, product, and operations teams. The position is onsite in Petaling Jaya and requires at least three years of relevant escalation, executive-response, or root-cause-analysis experience, along with strong English and Bahasa writing, cross-functional collaboration, and the ability to work rotating shifts and weekends.
