Description
The Global Tech Support Generalist serves as the initial point of contact for users and provides technical support for desktops, laptops, tablets, smartphones, software, operating systems, networks, and related policies and procedures. The role handles hardware and application troubleshooting, remote assistance, network connectivity issues, Active Directory password resets, customer communication, CRM documentation, and escalation of complex problems. It is a full-time hybrid position requiring at least one day per week in the Riverton, Utah office, with a high school diploma or equivalent, 0–2 years of computer technical support experience, and fluency in English and Spanish.
