Description
The Global Tech Support Generalist serves as the initial point of contact for users and provides technical support for desktops, laptops, tablets, smartphones, software, operating systems, networks, and related policies and procedures. The role handles hardware and application troubleshooting, remote connectivity and Active Directory support, customer communication, CRM documentation, and escalation of complex issues. It is a full-time hybrid position based in Riverton, Utah, requiring a high school diploma or equivalent, English and Spanish fluency, and 0–2 years of computer technical support experience.
