Description
The Global Tech Support Generalist serves as the initial point of contact for customers and provides technical support for desktops, laptops, tablets, smartphones, software, operating systems, networks, and related policies and procedures. The role handles hardware and application troubleshooting, remote assistance, network connectivity issues, Active Directory password resets, customer relationship management, and CRM documentation, escalating complex issues to a Global Tech Support Specialist. It is a full-time hybrid position based in Riverton, Utah, with a Monday-Friday 4:30 PM–1:00 AM schedule and a requirement to live close to the office.
