Description
The Global Tech Support Generalist serves as the initial point of contact for customers and provides technical support for desktops, laptops, tablets, smartphones, software, operating systems, networks, and related policies and procedures. The role handles hardware and application troubleshooting, remote assistance, network connectivity issues, Active Directory password resets, Windows troubleshooting, customer communication, CRM documentation, and escalation of complex problems. It is a full-time hybrid position requiring at least one weekly visit to the Riverton, Utah office and a high school diploma or equivalent; an associate degree or technical certificate in computer science or information systems is preferred, along with 0–2 years of computer technical support experience.
