Description
ServiceNow is hiring a GTM Business Process Optimization Manager to support its GTM Strategy and Process team during a period of high-priority initiative delivery. The role focuses on documenting current- and future-state processes, translating them into business requirements for technical and systems teams, driving AI-enabled efficiency in documentation work, coordinating cross-functional delivery, and supporting testing and launch activities. Candidates should have a BA/BS, 7+ years of experience in B2B marketing or related business/process roles, experience with workflow mapping, BRDs, process tools, AI tools, and project coordination. The posting includes a base salary range and standard benefits.
