Description
The Guest Care Lead serves as a professional guest-service representative for Brett/Robinson Gulf Corporation, assisting guests and owners during check-in, check-out, and stays; handling service recovery, reservations, guest and operational data, payments, key control, and sundries responsibilities. The role leads Service Desk associates, provides cross-coverage for the Guest Care Manager, and supports process improvements. It requires a high school diploma or GED, guest-services or hospitality experience preferred, strong communication and problem-solving skills, cash-handling and computer-system proficiency, and the ability to work assigned schedules including weekends and holidays.
