Description
The Guest Care Manager oversees guest-facing operations at assigned locations, manages and develops Service Desk staff, handles complaints and disputes, supports reservations and payment processing, maintains cash controls and reporting, and ensures compliance with safety and access protocols. The role requires a high school diploma or GED, professional communication, problem-solving, cash-handling, computer-system, organizational, and transportation skills, and offers core onsite hours of 9:00 AM to 5:00 PM with flexible availability and emergency response. The position includes a salary increase effective February 10 and is not eligible for a merit-based or cost-of-living increase during the 2026 calendar year.
