The role welcomes and manages guests at the Sofitel Marrakech Palais Imperial & Spa, handling check-ins for members and VIPs, personalizing service, resolving complaints, scheduling courtesy calls, upselling, maintaining guest-preference records, and improving guest satisfaction and revenue. It requires a degree in hotel management or accommodation, strong communication and organizational skills, active listening, empathy, and curiosity.
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HotelsIssy-les-Moulineaux, FR10001+
Accor is a world-leading hospitality group offering stays and experiences across more than 110 countries with over 5,800 hotels and resorts, 10,000 bars & restaurants, wellness facilities and flexible workspaces.