Description
Beond is hiring a Guest Experience Agent for its Contact Centre. The role handles guest inquiries by phone, email, and live chat; provides flight, booking, and service information; assists with reservation and itinerary changes; resolves complaints; documents interactions; and collaborates with other departments. Candidates need a high school diploma or equivalent, mandatory customer-service or contact-centre experience, strong English communication skills, computer and CRM proficiency, and availability for flexible hours including nights, weekends, and holidays.
