Summary from listing
The Guest Experience & Reservations Manager will lead the full guest lifecycle and reservations pipeline across luxury boutique properties, including inquiry handling, peak-shift coverage, team hiring and coaching, conversion and satisfaction optimization, CRM and PMS data hygiene, and SOP development. The role is full-time and independent-contractor, remote in the United States, with United States Eastern Standard Time alignment, and requires at least five years of hospitality, guest services, or reservations experience plus three years of direct-report leadership experience.
