Description
The Guest Experience Manager leads all guest-facing operations at Alabama Adventure & Splash Adventure, including Admissions, Guest Services, Parking, Season Pass Processing, Park Reception, and Group Sales. The role oversees staffing, scheduling, labor budgets, guest satisfaction, compliance, revenue, and operational goals while recruiting, training, coaching, and developing supervisors and team members. The position reports to the General Manager and requires at least 18 years of age, 3–5 years of leadership experience in theme parks, attractions, hospitality, or guest service, strong organizational and communication skills, Microsoft Office proficiency, and availability for weekends, holidays, and flexible hours.
