Description
The Guest Experience Specialist guides guests through their entire hotel stay, taking ownership of services in main hotel areas beyond the traditional front desk. The role handles operational needs, guest requests, reports, quality meals, local-area highlights, and other guest-facing transactions while maintaining a safe workplace, company policies, confidentiality, and professional appearance. The position requires standing, sitting, or walking for extended periods and may involve lifting, carrying, pushing, pulling, and placing objects weighing 25 pounds or less.
