Description
The Guest Experience Specialist (GES) is a hospitality expert responsible for ensuring every guest has an exceptional experience at The Escape Game. This involves anticipating needs, enthusiastically serving guests, and managing the lobby's energy to create a fun and inviting atmosphere. The GES acts as the ambassador for the experience, from initial welcome to final departure, and is skilled in emotional intelligence to connect with and understand guest feelings. They also handle administrative tasks like check-ins and reservations, resolve service failures, and contribute to maintaining the facility.
