Description
The Guest Experience Specialist serves as an ambassador for The Escape Game lobby, preparing the venue, greeting guests, coordinating game start times, answering phones, booking reservations, guiding guests through the experience, maintaining an upbeat atmosphere, and resolving service issues. The role requires flexible availability, including nights, weekends, and holidays; physical activity such as lifting 30–40 pounds; long periods standing; and alignment with uniform standards. Benefits for full-time team members include 401(k) matching, health, vision, and dental insurance, an employee discount, and a flexible schedule.
