Description
The Guest Experience Supervisor will lead the Guest Experience team at Holiday Inn Riyadh Rose Yard, overseeing front-office guest service, VIP and loyalty-guest handling, check-in and check-out support, complaint resolution, room allocation, cashiering, shift handovers, and coordination with hotel departments. The role also coaches Guest Experience Agents, monitors guest feedback, and ensures compliance with brand, safety, and data-privacy standards. Candidates need hospitality or related education, 2–4 years of front-office or guest-experience experience including at least one year in a supervisory role, Opera PMS knowledge, strong leadership and communication skills, and English proficiency; Arabic is an advantage.
