Description
The Guest Service Supervisor oversees daily Front Office operations, supervises and develops Front Office colleagues, supports scheduling and HR activities, optimizes room revenue and financial procedures, and delivers high-quality guest service. The role requires hospitality or related higher education, two to four years of Front Office or Guest Services experience, supervisory or team-leading experience preferred, strong knowledge of check-in, check-out, reservations, billing, and guest relations, English proficiency, and the ability to work with other hotel departments.
