Summary from listing
The Guest Relations Officer welcomes and assists guests, provides information about hotel facilities, services, dining, and local attractions, handles requests and concerns, follows up on feedback, coordinates with departments, recognizes VIP guests and special occasions, maintains guest records, and promotes hotel services. The role requires excellent communication, a good command of English, professional and guest-focused behavior, and flexibility for shifts, weekends, and public holidays; previous luxury hotel guest relations or front office experience is preferred.
