Description
The role is a hotel guest-service position responsible for answering guest questions, following up on requests, handling reservations and cancellations, providing information about property amenities and local areas, arranging special services, and coordinating with departments to resolve guest needs. The position also collaborates with management to improve department performance, assigns and monitors work tasks, maintains professional standards, and supports team goals. A high school diploma or G.E.D. equivalent and at least one year of related work experience are preferred, along with at least one year of supervisory experience.
