Description
The Front Desk Associate handles guest check-ins and check-outs, room reservations, requests, changes, cancellations, payments, billing adjustments, key activation, and contingency lists. The role also provides guest information and directions, processes wake-up calls, maintains daily reports and cashier records, counts and secures the bank, and handles payment adjustments and miscellaneous charges. The position follows company policies, maintains professional appearance and confidentiality, supports guests with disabilities, and performs other reasonable duties as requested by supervisors.
