Summary from listing
The Day Shift Guest Relations Virtual Assistant provides virtual, messaging-only guest support for a luxury floating-home short-term rental company. The role manages pre-booking, pre-arrival, in-stay, and post-stay communication; responds to routine questions within a 15-minute SLA; coordinates with operations and cleaning teams; documents and escalates high-risk issues; completes shift handoffs; and follows strict authorization limits for refunds, policy exceptions, liability, safety incidents, and maintenance issues.
