Description
The Guest Service Agent will provide front-desk and concierge services at ibis One Central Hotel, including guest check-in and check-out, reservations, billing, inquiries, complaints, room upgrades, payments, guest records, lost-and-found, inventory, feedback, social-media engagement, and coordination with housekeeping and maintenance. The role requires a high school diploma or equivalent, strong communication and organizational skills, computer and Microsoft Office proficiency, basic math skills, and availability for flexible hours including nights, weekends, and holidays; hospitality experience and Opera familiarity are preferred.
