Description
The Guest Service Agent provides prompt, courteous, and accurate front-desk service to hotel guests and staff. The role operates hotel room inventory, understands room types and rates, handles difficult situations, communicates with guests and other employees, responds to questions about hotel facilities and local events, prepares reports, and follows security and safety policies. The position involves standing, walking, lifting up to 50 pounds, climbing stairs, and exposure to moderate to loud noise and outside weather.
