Description
The Front Desk/Guest Services Agent supports hotel front desk operations and guest services, including reservations, check-ins and check-outs, room assignments, billing, payments, guest requests, telephone and email inquiries, guest complaints, lost-and-found, and shift reporting. The role requires at least one year of front desk or customer service experience, strong customer service and communication skills, proficiency with OPERA and related hotel systems, conflict-resolution ability, and the capacity to work independently and collaborate across teams.
