Description
The Guest Service Agent at HHM Hotels is responsible for greeting, registering, and servicing guests in a friendly and courteous manner. This includes assigning rooms, processing payments, making reservations, handling billing, communicating via telephone or PMS, responding to guest requests, resolving complaints, securing valuables, performing bookkeeping tasks, and ensuring overall guest satisfaction. The role also involves assisting in the breakfast area or helping with luggage during busy times.
