Description
The Guest Service Agent at HHM Hotels greets, registers, and services guests courteously, adhering to hotel and brand standards. Responsibilities include immediate guest greeting, room assignment, payment processing, reservation making, bill computation, message transmission via telephone or PMS, prompt response to requests, complaint resolution, securing valuables, performing bookkeeping tasks like account balancing and auditing, monitoring guest satisfaction, practicing safe work habits, assisting in the breakfast area or with luggage, ensuring overall guest satisfaction, and completing assigned duties.
