Description
The Guest Services Associate serves as a front-desk agent in a hotel’s front office, handling reservations, check-in and check-out, guest transactions, guest requests, complaints, revenue and rate management, and lobby operations. The role also supports revenue goals, manages operational expenses, maintains guest satisfaction, and may lead or support other Guest Services team members. It requires a high school diploma or higher-level education, one year of hotel front-office experience, appropriate uniform, flexible hours, and willingness to work nights, weekends, and holidays.
