Description
The Guest Services Associate serves as a front-office hotel agent responsible for guest check-in and check-out, reservations, rate and revenue management, cash and credit transactions, guest service, complaints, lobby and breakfast-area appearance, and front-office communications. The role reports to the Guest Services Manager, requires a high school diploma or higher-level education and one year of hotel front-office experience, and requires flexible availability for nights, weekends, and holidays.
