Description
The Guest Services Associate serves as a front-desk agent in a hotel’s front office, handling reservations, check-in and check-out, guest transactions, guest requests, complaints, and lobby operations. The role also supports revenue and occupancy goals, manages front-office expenses, maintains guest satisfaction, and may lead or support other Guest Services team members. It requires a high school diploma or higher-level education, one year of hotel front-office experience, a uniform, flexible hours, and availability for nights, weekends, and holidays.
