Description
The Guest Services Associate serves as a front-desk agent in a hotel’s front office, handling reservations, check-in and check-out, guest transactions, guest requests, complaints, revenue and rate management, and lobby and breakfast-area operations. The role requires a high school diploma or higher-level education, one year of hotel front-office experience, appropriate uniform, flexible hours, and willingness to work nights, weekends, and holidays. It also involves supporting revenue goals, managing operational expenses, maintaining guest satisfaction, and collaborating with the Guest Services Manager and other team members.
