Description
Canadian Niagara Hotels Group of Companies is hiring a Guest Service Manager to lead Front Office and Guest Services operations in a hotel environment. The role oversees staff recruitment, training, scheduling, performance management, guest check-ins and check-outs, service recovery, cash handling, billing and financial controls, room inventory, reporting, interdepartmental coordination, revenue opportunities, safety compliance, and emergency response. Post-secondary education in Hospitality or a related field, hotel front-office leadership experience, strong communication and conflict-resolution abilities, and familiarity with property management systems are required or preferred. Comprehensive health and medical coverage, including prescription drugs, dental, life and AD&D, paramedical, extended health care, and travel insurance, is offered.
