Description
The Guest Service Agent provides front-desk customer service for hotel guests, including check-in and check-out, reservation management, call handling, concierge recommendations, billing support, and luggage assistance. The role requires a high school diploma or equivalent, strong communication and multitasking skills, basic computer skills, and availability for flexible hours including evenings, weekends, and holidays. Some college or hospitality training and prior customer service or hospitality experience are preferred, while hotel reservation software experience is a plus.
